Question

Kupiłeś/Kupiłaś przez internet towar, z którego nie jesteś zadowolony/zadowolona. napisz list do firmy, która ci go sprzedała.

1. Poinformuj, co i kiedy kupiłeś/kupiłać.

2. Poskarż się na długi czas oczekiwania na przesyłkę.

3. Podaj dwie wady kupionego towaru.

4. Powiedz, jakiego rozwiązania oczekujesz, i wyraź nadzieję na szybką reakcję.

to ma być typowy list z zażaleniem.

Answer 1

Dear Sir or Madam, 

I am writing in order to express my deep disappointment with the MP3 player I purchased on 15th of August through your online shop “AMAZING ITEMS”.  

First of all, having opened the package, it turned out that the device was broken. The surface was completely scratched.  I could not believe my eyes. Furthermore, when I turned it on, it did not work properly. After a few seconds it switched off. I didn’t try to fix it by myself. To make matters worse, the shipment was belated. I had to wait more than two weeks, which was ridiculous.   

In conclusion, I feel deeply appalled by the way I have been treated. I am sending it back to you including  the bill of sale.  As a recompense, I demand a quick repair or a full refund ; otherwise I shall be enforced to take further steps.  

I look forward to receiving your prompt reply.

Yours faithfully,
XYZ



___________
Pozdrawiam,
Marcin