Question

In pairs, practise making and dealing with complaints. Choose a problem and prepare a dialogue following the guide below. Then swap roles.
Accommodation problems:
dirty room, mosquitoes, no clean towel, no hot water, noise, room to hot/ cold, room too small, TV/ telephone/ Wi-Fi not working, uncomfortable bed unhelpful staff.

Answer 1

1: Good morning. I'd like to make a complaint.
2: Yes, sir, I'm listening.
1: I've been staying in this hotel for few days. Most of the time I didn't have any problems but lately it got worse. The temperature in my room is dropping. Day by day it's getting colder.
2: Sorry for inconvenience. Could you please tell me your room number?
1: Yes, it's 225.
2: Can i also have some ID ?
1: Here you go.
2: Thank you. We will send somebody to check your room.
1: I almost forgot. There is also issie regarding the water. There hasn't been hot water since yesterday.
2: Ok, sir, we will check that too.
1: Thank you then, and have a nice day.
2: Thanks you, sir. You too.