Question

Use each word or phrase once to complete the text

running late, put calls through, hold their rooms, switch board, makes a note, arrange, connects, hold the line

Jessica works on the hotel switchboard at the Como Hotel in Milan. Most of the time, she can.................. to the guests` rooms. She just asks the callers to................... while she .............................. the calls. Sometimes, guests call to ask for a child`s bed in their room. Jessica asks housekeeping to................ this. Guests who are................... often call to inform reception. Jessica aska reception to ..................... If there`s a call for the manager and he`s not in his office, she......................... of any message and leaves it on his desk.

Answer 1

Jessica works on the hotel switchboard at the Como Hotel in Milan. Most of the time, she can connects to the guests` rooms. She just asks the callers to hold their rooms while she connects the calls. Sometimes, guests call to ask for a child`s bed in their room. Jessica asks housekeeping toarrange this. Guests who are hold their rooms often call to inform reception. Jessica aska reception to switch board If there`s a call for the manager and he`s not in his office, she makes a note of any message and leaves it on his desk.