Question

Ułóż dialog:
Choose one of the situation below. Role - play the conversation between the customer and the seller.
( Przynajmniej dwie usterki)

TEMATY (do wyboru tylko jeden):

1) You have bought a new iPhone. You can't use all the functions.
2) You have bought a suit for a graduation party. There are some problems with it.
3) You have bought some expensive trainers. They don't fit.


Używajac zwroty:
1. I'm afraid I have to make a complaint.
2. I'm sorry but it's not up to me.
3. You'll have to put your complaint in writing.
4. I'm really disappointed .
5. I'd like to speak to the manager, please.
6. I'm afraid this isn't covered by the guarantee.

7. This is just not good enough.

8. We can't accept replacement.

9. I won't accept a replacement.

10. Leave it with me, and I'll see what we can do.

11. If you can't give me a refund, I shall take the matter further.

Answer 1

Customer; Hi . I'm afraid I have to make a complaint. I want to say I am very disappointed with my purchase of one of your iPhone's on the package it said it has got bluetooth and it hasn't It is a big trouble to me. I wanted to have it really badly.
Seller; Hi but I'm sorry but it's not up to me. I would like to ask you what model of the phone it is? There could be a mistake. You'll have to put your complaint in writing if there is anything wrong.
Customer ; I'm really disappointed of your approach to the problem. I'd like to speak to the manager, please.
Seller ; I'm afraid this isn't covered by the guarantee. There is nothing I can do to help you but i will find something for exchange.
Customer; This is just not good enough. I want a full replacement.
Seller ; We can't accept replacement sir I am afraid I can't do that.
Customer ; I won't accept a replacement that doesen't fit my intentions and my style.
seller ; Leave it with me, and I'll see what we can do. we will find a phone like that and make sure this time it will be great and fit all your tastes. I' m afraid The refound can't be made
customer ; If you can't give me a refund, I shall take the matter further. Bye and I wish you good day. Hope I make you guilty for that mistake.