Question

List-reklamacja do biura podróży

Wróciłeś z wakacji organizowanych przez biuro podrózy,które okazały się wyjątkowo nieudane. Napisz list z reklamacja do biura podróży.

- określ o jaki wyjazd chodzi i podkreśl, że był szczególnie polecany przez przedstawiciela biura podróży

-opisz dwa problemy związane z podróżą

-opisz problemy związane z zakwaterowaniem i wyżywieniem

-określ, jakiej rekompenstaty oczekujesz i wyraź nadzieję na szybkie rozwiązanie sprawy

Answer 1

✍ Dear Sir or Madam,

 

I am writing with a view to expressing profound dissatisfaction with the package tour I went on in the past week. Your travel agency was recommended to me by one of your employees. There was a noticeable price difference between your company and others in the city, therefore, I decided to turn to your agency to organise a weekly trip to Manchester.

 

First of all, in contradistinction to the offer available at your official website, the accommodation was deplorable. There was supposed to be a fully-furnished room and en suite facilities. Instead, there was a narrow bunk bed.  Moreover, despite the fact I had been assured the hotel restaurant serves vegetarian dishes, the manager told me there were not any. Never have I been deceived that much. Furthermore, another unacceptable issue must be mentioned. The guide had an extremely severe Scottish accent. In the aftermath, more than a half of the tour members were not able to understand a word. To make matters worse, the sightseeing programme [itinerary] was unacceptable. Although we were shown around the entire city, it was indescribably fatiguing.

 

In conclusion, I feel deeply appalled by the way I have been treated. I believe I am entitled to a full refund; otherwise I shall be enforced to take legal steps against your travel agency.

I look forward to receiving your prompt reply.

Yours faithfully,

XYZ

 

Pozdrawiam,

Marcin