1.Work with a partner.Ude the promps to practise dealing booking enquires.Take turns to be caller and receptionst.
Caller request: Receptionist:
-Family room for two nights (12th-14th December) -no family rooms avaiably
-table for six -fully booked
-single room for 7th May -hotel closed
-table for 12 for lunch tomorrow -very busy/wedding party
-table with view park -no tables with view of park
Dwa mam już zrobione:
C:Hello! J'd like to book a family room for two nights on 12th-14 th December
R:Oh.I'm sorry family rooms avaiably would you like two seporate rooms.
C: Ok very good.
C:Hello.I'd like to book a table for six
R:Unfortunately.We have fully booked.Try calling a restaurant next door.
C: Ok Thank you.Good bye
R:Good bye.
2.Listen to five voicemails.What does each caller want?
Caller 1:twin rooms, suite 6-9 January.
Caller 2: change booking againg, 3 singles, 3 double rooms
Caller 3:-----
Caller 4: booking table 13 July, 1.00 p.m
Caller 5: 25 June next year.
Use your answers from 1 and thase prompts to write responses to the voicemails.Listen again if necessary.
Exemple: Dear Mrs Pele
Regardning your booking enquiry, we confirm ...
1.room available/confirm reservation (email).
2.rooms are available/confirm amendments (letter).
3.confirm booking/ double room for 5 nights, 12-17 February (email).
4.restaurant fully booked/offer table in Terrace Bar/same menu (email).
5.party rooms are available/ enclose events brochure and manus (letter).
Zadanie 1
Ogólnie Twoje dwa gotowe bym troszkę zmodyfikowała:
(1) C: Hello. I'd like to book a family room for two nighs on 12th-14th December
R: I'm sorry, there's no family rooms available. We have separate rooms if you want.
C: Okay, I will take that then.
R: Great!
(2) C: Hello, I'd like to book a table for six people. Is it possible?
R: Unfortunately no. We've fully booked tables.
C: Okay, I'll try another restaurant.
R: You can try in the restaurant in front of our's.
C: Thank you, goodbye
R: Goodbye
(3) R: Hello, can I help you?
C: Hi. I'd like to book a single room for 7th May.
R: I'm sorry, hotel's closed on 7th May unfortunately.
C: Too bad, thank you, I'll try another hotel then.
R: Ok, good luck. Goodbye
C: Goodbye
(4) C: Hello, I would like to book a table for 12 for luch tomorrow
R: I'm sorry, we're too busy. We've wedding party tomorrow
C: Such a pity, thank you. Goodbye
R: Goodbye
(5) C: Hello, I'd like to book a table with view to the park
R: I'm sorry, there's no tables with view of park, they're all booked already.
C: Oh no! Too bad. Thank you, I'll look for another one, goodbye.
R: Goodbye.
Zadanie 2
1. Dear Mrs Pele
Regarding your booking enquiry, we confirm that there are available twin rooms, suite 6-9 January. To confirm your reservation, please reply to this message. Thank you.
XYZ
2. Dear Mrs Pele
We are writing in response to your letter and we confirm that there are available rooms. As you asked - 3 singles and 4 double rooms. To confirm your amendments, please write back.
Yours sincerely
XYZ
3. Dear Mrs Pele
Regarding your booking enquiry, we confirm your booking for double room for 5 nights from 12 to 17 February. To confirm your reservation, please reply.
Yours sincerely
XYZ
4. Dear Mrs Pele
Regarding your booking enquiry, we confirm that, the restaurant is, unforunately, fully booked so we can't make your reservation for table on 13 July, 1:00 p.m. We have tables in Terrace Bar, there is the same menu. Please, answer if it is ok with you.
Yours sincerely
XYZ
5. Dear Mrs Pele,
Regarding your booking enquiry, we confirm that there is available party room for 25 June next year. I enclose events brochure and manus with this letter.
Yours sincerely,
XYZ
Zad. 1
3)
C: Good morning. I would like to make a reservation.
R: Certainly. When is it for?
C: It's 7th May. Single room please.
R: Oh, I'm sorry, 7th May our hotel is closed.
C: Okay. Goodbye.
4)
C: Good morning.
R: Good morning. How can I help you?
C: I would like to book a table for 12 for lunch tomorrow.
R: I'm sorry. It is impossible. Tomorrow we will be very busy because of the prepare to wedding party.
C: Okay, I understand. Goodbye.
5)
C: Hi. I want to book a table with a view of the park.
R: We haven't any tables with that view.
C: Ok. So, goodbye.
R: Goodbye.
Zad. 2
1)
Dear Mrs Tyler
In response to Your voicemail we want to inform You that we have available twin suite on 6th to 9th January. Please confirm your reservation.
Anne Grey
2)
Dear Mrs Catt
I am writing to You because I want to tell You that rooms You wish to reserve are available.
This is: 3 singles and 3 double room. Please confirm the amendments.
Suzanne Thomas
3)
Dear Madame Black
Please confirm booking double room for 5 nights on the twelfth to the seventeenth February.
Caroline Henderson
4)
Dear Mr Barney
In response to Your voicemail we want to inform You that on 13th July, at 1:00 p.m. every tables in our restaurant are fully booked. But we can propose to You table in Terrace Bar. Menu will be the same.
Please respond quickly,
Samantha Koll
5)
Dear Madam Cooper
I am writing to you to tell you that party rooms are available on 25th June next year. Please, send me events brochure and manus.
Best regards,
Elizabeth Grande