Question

1. Write an e-mail to a company complaning about something you bought recently.

Step 1 - think of a product you bought and imagine what was wrong with it.

examples : a computer game(demaged)/ a pair of jeans ( too tight )

Step 2 - Write an email.

* give your reason for writing

* describe the problem

* say what action you want them to take

Remember -

* be polite - always say 'please' and 'thank you'

* use formal words and expression

Step 3- check your email for contractions and linking words.

Bardzo proszę na dzisiaj.

Answer 1

Dear Sir/Madam,

 

I am writing to complain about the MP3 player I bought in your shop.

 

I feel disappointed, because I thought your shop sold products of good quality.

 

I asked the shop assistan for the help but he didn't come for about 15 minutes. When he came, he was rude. He said I should buy this MP3 player and then left.

 

I paid with cash and I went home. To my surprise, it didn't work. I couldn't put my music on it from my laptop. Moreover, the headphones were broken too. I phoned to shop but there was no asnwer.

 

I would like to receive a full refund of my money.

 

I hope you will give this matter your promt attention.

 

I am looking forward to hearing form you,

 

Yours faithfully,

XYZ