1. what is the dialog about? 2. what is niken's problem? 3. what did niken do to solve her problem? did she succeed in solving her problem? 4. what does bayu do to help niken solve her problem? 5. why is the internet disconnected? 6. bayu asks, "may i help you check your smartphone?" what does he express? 7. does niken accept bayu's offer to use? how do you know? 8. why does niken decline bayu's offer to use his headset? 9. how does niken probably feel at the end of the conversation? 10. niken says, "... due to network upgrading in our area." what is the synonym of 'upgrading'?