October 2018 1 18 Report

Zad.1 Read the letter and answer the questions.

18th May 2011

45 Loxley Close

Dartingford

Kent BR33 6TY

Osako Electronics

48b Oxford Street

London

Dear Sir or Madam

I am writing to complain about an MP3 player that I bought from your shop in Oxford Street last week.

Although the sound quality is excellent, the instructions on the screen are in Japanese and I can't understand them.I am returning the MP3 player with this letter. I would be grateful if you could repair the fault or replace the MP3 player.

I look forward to hearing from you.

Yours faithfully

Alison Trout

1)What is the full name of the person who wrote the letter?

The full name of the person who wrote the letter is ....................

2)What item is she complaining about?

She is complaining about ..................

3)In what month and year did she buy it?

She bought it in ......................

4)What does she think of the sound?

She thinks that ..........................

6)What is she enclosing with her letter?

With the letter she is enclosing .....................


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