Question

Wybrałes sie na wycieczke zorganizowaną przez Londyńskie biuro podróży. Wróciłeś niezadowolony. Napisz list-reklamacje- do dyrektora biura . Podaj miejsce i termin wycieczki, okaż niezadowolenie ze standardu zakwaterowania i porównaj go z danymi zawartymi w ofercie . Wyraźoburzenie z powodu niekompetencji przewodnika i programu wycieczki. Napisz jakiego oczekujesz rozwiązania wyraź nadzieje że nie bedziesz musiała podejmować innych działań.
(250 słów- list formalny)

Answer 1

✍ Dear Sir or Madam,

 

I am writing with a view to expressing profound dissatisfaction with the package tour I went on in the past week. Your travel agency was recommended to me by one of your employees. There was a noticeable price difference between your company and others in the city, therefore, I decided to turn to your agency to organize a weekly trip to Manchester.

 

First of all, in contradistinction to the offer available at your official website, the accommodation was deplorable. There was supposed to be a fully-furnished room and en suite facilities. Instead, there was a narrow bunk bed. Never have I been deceived that much. Furthermore, another unacceptable issue must be mentioned. The guide had an extremely severe Scottish accent. In the aftermath, more than a half of the tour members were not able to understand a word. To make matters worse, the sightseeing programme [itinerary] was unacceptable. Although we were shown around the entire city, it was indescribably fatiguing.

 

In conclusion, I feel deeply appalled by the way I have been treated. I believe I am entitled to a full refund; otherwise I shall be enforced to take legal steps against your travel agency.

 

I look forward to receiving your prompt reply.

Yours faithfully,

XYZ

Pozdrawiam,

Marcin