W angielskim sklepie internetowym kupiłaś komplet ubrań sportowych do gry w tenisa.Jakość towaru i obsługi budzą twoje zastrzeżenia.Napisz list: -wyjaśnij cel listu i podaj szczegóły zamówienia -poinformuj o spóźnionej dostawie i wyższej od spodziewanej opłacie za przesyłkę -podaj dwie przyczyny, dla których zamówienie nie spełnia twoich oczekiwań -poproś o zwrot pieniędzy i wyraź nadzieję, że twoja sprawa zostanie rozpatrzona.
Dear Sir/Madam
I have previously ordered cloths form your online shop and the service and quality have always been very good. However, I recently ordered clothes to play tennis and I'm writing to inform you of a problem.
I have been waiting to receive the clothes more than five weeks. I have a match in May,and I don't know what I am suppose to do. It's a very uncomfortable situation for me. T-shirt is dirty and shorts are in the smaller size than I ordered. I was trying to contact with you by calling you but you didn't receive my calls.
Since I'm a regular customer could you please send me my money back or suggest an alternative solution? I look forward to hearing from you.