October 2018 1 41 Report

ułóż w odpowiedniej kolejności:

Shop assistant:Can I help you?
aI washed it yesterday and it's shrunk.
bYes, here you are.
cYes, I did. I washed it in cold water by hand.
dYes. I'd like to complain about this sweater.
eSo, not in the machine. Good. Have you got the receipt?
fI'd like a refund, please.
gWhat's the problem, exactly?
hOh yes, it has. Did you follow the instructions?
iThank you. We can give you a full refund or a new sweater.
Shop assistant:Right. It'll take a few minutes. The manager has to do it


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