October 2018 1 41 Report
Rita is phoning her mechanic to ask if her car is ready
Read the conversation and fill the blanks with the correct words. When you have finished
The first one is done for you as an example
Example: how may I help you?
make a note he's available who's calling isn't in
Can I speak to for calling take a message hold the line
Receptionist: good morning. Highfield Car Repair. How may I help you?
Click in the text box and write your answer. Use the link below to add your recording to exercise.
Rita: Good morning John reckit, please?
Receptionist: I'll see if Just a moment. Please
(music...) I' m sorry. Mr Reckit
at the moment Can I
?
Rita: Yes, please. I'd like to know if my car is ready
Recptionist: May I ask
please

Rita: Yes, my name is Rita Worth, and this is my third call today!

Receptionist: Ah yes, Ms Worth. I'll
of your call. Thank you
goodbye
Rita Goodbye!
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