Read the trip . Then work in pairs and prepare a dialogue following the instructions below.
Student A : You are a shop assistant.
Student B : You are a customer making a complaint.
- What has the customer bought ?
- When did they buy it ?
_ What is wrong with it ?
- Outcome : refund/ exchange/ repair ?
Daje najj :))
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A: Can I help you?
B:Yes, there's a problem witch my jeans
A:oh ,ok. when didi you buy it
B: two week ago
Aand wha't wrong witch it ??
B:the zip has come off
A;oh dear !
B:I've only worn it once
A; hmm I see
B:I've got the recipt.Can I have my money back ?
A:That's not goog enought. we don't give refunds
B: I went to exchange it
A:well ok
B Thank you.