Question

Read the letter of complaint. Complete it with
the correct form of the words in brackets and
write them in your notebook.

Dear Mr Timothy Dalway,
I am writing to complain about the (1) ...... (accept)
treatment which lreceived in your restaurant last Saturday.
First, on our (2) ...... (arrive), we were informed that
our table had been (3) ....... (mistake) double-booked
and was already occupied. After 10 minutes, we were offered
another table but close to the (4) ...... (enter). The noise of the slammed door and the cold draft were quite (5) ........ (annoy) for the whole evening
Secondly, when the (6)...... (understand) with the table was clarifhed, a waitress approached and, to my (7) ..... (astonish), wanted to take our orders although had ordered the whole menu for that evening when Iwas booking the table. Therefore, we had to wait for the dishes for 40 minutes. I would also like to draw your attention to the fact that the staft were (8) ..... (will) to explain anything. Moreover, they did not respond to my request to talk to the restaurant manager Summing up, I suggest you should provide your staff with proper
training to prevent such incompetent (9) ...... (behave) in the future. Moreover, beleve that the sequenco (10) ...... (please) situations whicnexperienced in vour
restaurant entitles me to financial compensation.
am looking forward to receiving your reply SOon,
Yours sincerely,
Amelia Hurriet

Answer 1

Dear Mr Timothy Dalway,

I am writing to complain about the (1) unacceptable(accept)

treatment which l received in your restaurant last Saturday.

First, on our (2) arrival (arrive), we were informed that

our table had been (3) mistakingly (mistake) double-booked

and was already occupied. After 10 minutes, we were offered

another table but close to the (4) entrance (enter). The noise of the slammed door and the cold draft were quite (5) annoying (annoy) for the whole evening

Secondly, when the (6)misunderstanding (understand) with the table was clarified, a waitress approached and, to my (7) astonishment (astonish), wanted to take our orders although had ordered the whole menu for that evening when I was booking the table. Therefore, we had to wait for the dishes for 40 minutes. I would also like to draw your attention to the fact that the staff were (8) unwilling (will) to explain anything. Moreover, they did not respond to my request to talk to the restaurant manager Summing up, I suggest you should provide your staff with proper

training to prevent such incompetent (9) behaviour (behave) in the future. Moreover, believe that the sequence (10) displeasure (please) situations whicnexperienced in vour

restaurant entitles me to financial compensation.

am looking forward to receiving your reply SOon,

Yours sincerely,

Amelia Hurriet