Question

Pliss bantuannya. buat esok.

january 21,2015

dear mr.farrel
I don't blame you for being upset about the poor performance on our survice contract last week. if i were your position,i would be more than unhappy. this morning I talked at length with the people providing the service. unfortunately,they disagree with much of what you had to say about their permormance. but this makes no difference to me:the customer's word is my bond. so will not quarrel with your objections. all i can do is inspect the premises each time the service personnel visit your building. if i find any lack of attention to the list of"no-no's," i will make certain that their shortchomings are corrected. will you do me a favor? i'd like hear from you soon after the next services have been rendered. i believe this sad showing can be corrected,and i am determined to make it happen.

kind regards,
mr.soffin

1. what kind of letter is it?
2.what did the writer do?
3.why did the writer do so?
4.when did it happen?
5.whom did the writer apologize to?

Answer 1

1. Respond/reply to a complaint.
2. The writer apologized and explained his side of the story.
3. Regarding to the costumer (Mr. Farrel), the writer and his team did a poor performance on their contract.
4. Last week.
5. Mr. Farrel.