Question

PILNE! NA JUTRO! DAJE NAJ! LIST FORMALNY :) WRÓCIŁAŚ Z NIEUDANEJ WYCIECZKI ZORGANIZOWANEJ PRZEZ BRYTYJSKIE BIÓRO PODRÓŻY. NAPISZ DO BIÓRA LIST Z REKLAMACJĄ. -wyjaśnij gdzie byłaś i w jakim terminie -opisz problem z transportem i jego skutki -wspomnij o dwóch warunkach umowy, których nie dotrzymał organizator wycieczki -poinformuj o nagannym zachowaniu pracownika hotelui wyjaśnij, jakiej rekompensaty oczekujesz 120-150 SŁÓW ! NIE MNIEJ

Answer 1

Dear Sir/Madam

I am writing to complain about the 7-day trip to the Paris organized by your travel agency from   9th to 16th of August this year.

Firstly, I must inform you that I am not satisfied with quality of the hotel service and room equipment. There were no phone and TV set as said in the trip leaflet and, what is more, the water in the bathroom in the morning was freezing cold.In the contract it said the room would be with a balcony but unfortunately we didnt receive one. Another thing that we weren't happy
with was the hotel transport from the airport.The bus was supposed to be waiting outside but it took the passengers half an hour to find it.
Secondly, our tour guide seemed a little bit slow and disorientated in Paris. We were losing our way almost every step. In addition, the tour program was not well prepared. We often visited too far situated places so most of the time we spend on the bus.

I demand a full refund because I feel that my holiday was ruined. I hope that I will not have to take legal action I look forward to hearing from you soon.

Yours faithfully,

____(imie)____