Match the expressions to the functions they perform. Note: A given function can be used more than once.
Could you speak up, please? It's a bad line. I think you've got the wrong number. Could I speak to Lisa, please. Can I leave a message? Who's calling please? Could you call back later? Mario Brown here. Would you like to leave a message? Can you put me through to Jim Carter, please? I'll pass on the message. I'm sorry, I didn't catch that. Could you take a message? Hold on, please. I'll transfer you. This is Austin Kurt (speaking).
Identifying the caller Dealing with problems Asking to speak to someone Leaving a message Taking a message Identifying yourself Asking the caller to phone again Asking the caller to wait
Odpowiedź:
1. Identifying the caller
2. Dealing with problems
3. Asking to speak to someone
4. Leaving a message
5. Taking a message
6. Identifying yourself
7. Asking the caller to phone again
8. Asking the caller to wait
Could you speak up, please? It's a bad line. -2
I think you've got the wrong number.-2
Could I speak to Lisa, please.-3
Can I leave a message?-4
Who's calling please?-1
Could you call back later?-7
Mario Brown here.-6
Would you like to leave a message?-5
Can you put me through to Jim Carter, please?-3
I'll pass on the message.-5
I'm sorry, I didn't catch that.-2
Could you take a message?-4
Hold on, please.-8
I'll transfer you.-8
This is Austin Kurt (speaking).-6