January 2019 1 14 Report
Make the lines of dialogue sound more polite. Use the words in the box.
a lot, I’m afraid, please, really, terribly, would you like
1 There’s a problem with this computer game.
I’m afraid there’s a problem with this computer game.
2 I’m sorry about that.
3 I apologise about this.
4 Have you got a receipt?
5 Thanks.
6 Do you want a refund or do you want a replacement?
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