Question

Uzupełnij.. te dwa listy w brakujące wyrazy.

1.Dear Sir/Madam,I'm writing1)..express my dissatisfaction with2)... product I boughtfrom your catalogue.Last month, I ordered a red silk dress (product code B 4387) from 3)...catalogue. When 4) received the dress, it was damaged. Two of the buttonscame off and it was torn. What really annoyed 5)... was that the person I spoke tofrom 6)... Customer Service department was very rude. He insisted that the dresswas in perfect condition when it was sent.I would greatly appreciate it if you could look into the matter. I feel that I deserve 7).. apology and I also demand a full refund.I hope that you will deal with 8)...matter quickly. Please contact me at theemail address above, or on 0262-3360771, weekdays after 8 pm.Yours faithfully,Sarah Stone

2.Dear Sir/Madam,I'm writing 9)... express my dissatisfaction with 10)... product I boughtfrom you that was advertised 11).. television.Last month, I ordered a toy robot (product code R 5871) after I saw your televisionadvertisement. When I received 12).. robot, it was damaged. One of the armscame 13).. and it was scratched. What really annoyed me was that the person Ispoke to from the Customer Service department was 14).. rude. He insisted thatthe robot was 15).. perfect condition when it was sent.I would greatly appreciate it if you could look into the matter. I feel that I deserve anapology as well as a replacement.I hope that you will deal with this matter quickly. Please contact 16)... at theemail address above, or at 0262-3360771, weekdays after 8 pm.Yours faithfully,Steven Brown

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Answer 2

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