Imagine you have bought something faulty. Write a formal letter of complaint (120-150 words) to the shop or website. A. Inrtoduction: say what the item is, and where and when you bought it B. Main body: Explain in detail what the problem is. C. Conclusion: tell the company you are returning the item.Ask them to repair it, exchange it or refund your money.
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Dear Sir/Madam,
I must express my dissatisfaction with the product I purchased from your company. It was a DVD player which I found in the advertisement on your website.
I was saving my money to buy something special for my family. I found the advertisement and I could not afford it so I decided to purchase it immediately. After having it used for two times, the device stopped working. I brought it to my friend who has a wide knowledge about devices. He told me that it was not my fault, but the producer's fault. I have sent the product back to your company.
To sum up I hope this entitles me to a refund. I am looking forward to hearing from you.
Yours faithfully,
XYZ