tlg banget ini mau dikumpulin hari ini... These are some familiar complaints in hotel. Find the solution for all of the complains below!
Example:
Complaint: In-room cleanliness concerns (filthy room) Solution: Call the hotel manager and ask for housekeeping staff to dean the room
⚫Unpleasant odours (e.g., smoke, pets)
⚫ Problems with the temperature (too hot or too cold)
⚫Trouble with the Wi-Fi
⚫ A lack of free services or amenities
⚫The hotel is too noisy
⚫Too much traffic near guest rooms
⚫ Lack of customer service
⚫In-room amenities not working
⚫ Broken elevators or other maintenance issues
⚫ Other guests not respecting hotel rules
⚫ Displeased with the food/food and beverage service
Example:
Complaint: In-room cleanliness concerns (filthy room) Solution: Call the hotel manager and ask for housekeeping staff to dean the room
⚫Unpleasant odours (e.g., smoke, pets)
⚫ Problems with the temperature (too hot or too cold)
⚫Trouble with the Wi-Fi
⚫ A lack of free services or amenities
⚫The hotel is too noisy
⚫Too much traffic near guest rooms
⚫ Lack of customer service
⚫In-room amenities not working
⚫ Broken elevators or other maintenance issues
⚫ Other guests not respecting hotel rules
⚫ Displeased with the food/food and beverage service
Jawaban:
General Knowledge:
1. Unpleasant odors (e.g., smoke, pets)
Solution: Call the front office of the hotel where you stay and inform them the problem and ask for their housekeeping staff to clean the room and bring some fragrance in order to make the room smell fresh and fragrant.
2. Problems with the temperature (too hot or too cold)
Solution: Take the remote of the air conditioner and adjust the temperature that suits you or you can call the front office of the hotel where you stay and ask them for help.
3. Trouble with the Wi-Fi
Solution: Call the front office of the hotel where you stay and inform them the Wi-Fi problem and ask them to fix it.
4. A lack of free services or amenities
Solution: Call the front office of the hotel where you stay and inform them the situation about the lack of free services or amenities and ask for their housekeeping staff to provide everything that you need.
5. The hotel is too noisy
Solution: Call the front office of the hotel where you stay and inform them the situation and ask them to find the source of the noise and turn it off so that the atmosphere is nice and quiet again.
6. Too much traffic near guest rooms
Solution: Call the front office of the hotel where you stay and inform them the situation and ask for their security guards to help manage the traffic.
7. Lack of customer service
Solution: Call the manager of the hotel where you stay and inform him the situation and ask him to improve the quality of the customer service in the hotel.
8. In-room amenities not working
Solution: Call the front office of the hotel where you stay and inform them the situation and ask for their housekeeping staff to fix the problem of the in-room amenities.
9. Broken elevators or other maintenance issues
Solution: Call the front office of the hotel where you stay and inform them the situation and ask for their technician to fix the broken elevators or other maintenance issues.
10. Other guests not respecting hotel rules
Solution: Call the front office of the hotel where you stay and inform them the situation and ask for their security guards to take care of the problem.
11. Displeased with the food/food and beverage service
Solution: Call the manager of the hotel where you stay and inform him the situation and ask for their chef to improve the quality of the service in the food and beverage department in the hotel.
Penjelasan:
Jawaban dicetak tebal sekaligus penjelasan serta solusi dan merupakan materi pembelajaran General Knowledge (pengetahuan umum) tentang masalah yang terjadi di hotel tempat menginap dalam Bahasa Inggris.
Pengetahuan umum:
1. Bau yang tidak menyenangkan
Solusi: Hubungi front office hotel / area pelayanan tamu hotel tempatmu menginap dan informasikan masalahnya dan minta staf housekeeping mereka untuk membersihkan kamar dan membawa pewangi agar kamar menjadi segar dan harum.
2. Masalah suhu
Solusi: Ambil remote AC dan sesuaikan suhu yang sesuai dengan yang kamu inginkan atau kamu dapat menghubungi front office hotel / area pelayanan tamu tempatmu menginap dan meminta bantuan mereka.
3. Masalah dengan Wi-Fi
Solusi: Hubungi kantor depan hotel / area pelayanan tamu hotel tempatmu menginap dan beri tahu mereka tentang masalah Wi-Fi dan minta mereka untuk memperbaikinya.
4. Kurangnya layanan atau fasilitas gratis
Solusi: Hubungi area pelayanan hotel tempatmu menginap dan beri tahu mereka tentang kurangnya layanan atau fasilitas gratis dan minta staf rumah tangga mereka untuk menyediakan semua yang kamu butuhkan.
5. Hotel terlalu berisik
Solusi: Hubungi area pelayanan tamu hotel tempatmu menginap dan informasikan situasinya dan minta mereka untuk mencarikan sumber kebisingan dan menghentikannya agar suasana kembali nyaman dan tenang.
6. Terlalu banyak lalu lintas di dekat kamar tamu
Solusi: Hubungi kantor depan hotel / area pelayanan tamu hotel tempatmu menginap dan beri tahu mereka situasinya dan minta petugas keamanan mereka untuk membantu mengatur lalu lintas.
7. Kurangnya layanan pelanggan
Solusi: Hubungi manajer hotel tempatmu menginap dan informasikan situasinya dan minta dia untuk meningkatkan kualitas layanan pelanggan di hotel tersebut.
8. Fasilitas dalam kamar tidak berfungsi
Solusi: Hubungi kantor depan hotel / area pelayanan tamu hotel tempatmu menginap dan beri tahu mereka situasinya dan minta staf rumah tangga mereka untuk memperbaiki masalah fasilitas di dalam kamar.
9. Lift rusak atau masalah pemeliharaan lainnya
Solusi: Hubungi kantor depan hotel / area pelayanan tamu hotel tempatmu menginap dan informasikan situasinya dan minta teknisi mereka untuk memperbaiki lift yang rusak atau masalah pemeliharaan lainnya.
10. Tamu lain yang tidak menghormati peraturan hotel
Solusi: minta satpam / petugas pengamanan hotel mereka untuk menangani masalah tersebut.
11. Tidak senang dengan layanan makanan/makanan dan minuman
Solusi: Hubungi manajer hotel dan minta koki mereka untuk meningkatkan kualitas layanan di departemen makanan dan minuman di hotel tersebut.
Semoga membantu ya.
-Unpleasant odours (e.g., smoke, pets): Call the hotel manager and request a room change or ask for air fresheners or odour eliminators to be used in the room.
-Problems with the temperature (too hot or too cold): Adjust the thermostat in the room, or call the hotel front desk to have someone adjust it for you.
-Trouble with the Wi-Fi: Contact the hotel front desk and ask for assistance from the IT department or technical support to troubleshoot the issue.
-A lack of free services or amenities: Check the hotel's website or ask the front desk for a list of complimentary services or amenities that are available, and make use of them.
-The hotel is too noisy: Call the hotel front desk and request a room change, or ask for earplugs or noise-cancelling headphones to be provided.
-Too much traffic near guest rooms: Call the hotel front desk and request a room change to a quieter location in the hotel.
-Lack of customer service: Speak with the hotel manager or supervisor to express your concerns and request better service.
-In-room amenities not working: Call the hotel front desk and request maintenance staff to fix the issue or request a room change if the issue cannot be resolved.
-Broken elevators or other maintenance issues: Notify the hotel front desk or maintenance staff of the issue and request repairs to be made as soon as possible.
-Other guests not respecting hotel rules: Notify the hotel front desk of the issue and request hotel staff to address the situation.
-Displeased with the food/food and beverage service: Speak with the restaurant or food and beverage manager to express your concerns and request better service, or try a different restaurant or eatery within the hotel