CS : Good Morning, Honda Motor’s Enterprise, Eki Speaking. Can I help you? G : Good Morning. I am Nana sumarna from Gobras. I would like to make a complaint about my car which ordered from your company. CS : Yes, Please. What is the problem? G : Last week, I bought a car Honda Jazz which Green Color but which sent is black color CS : Hmm,,, I am sorry, may be it’s mistake from our officers. G : Ok,,, Can I Change my car with green color sir?CS : Of Course. But I am Sorry Sir, now out of stock green color G : Ohh,,, When will come stock new cars?CS : It will comes next week G : All right sir, I am waiting until of car ready stock. Thank you so much CS : OK sir, You’re welcome
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cha9
Complimenting : biasanya berisi pujian kepada orang lain. ex: A : How a beautiful skirt! B : Thanks a lot, that's sound good.
showing care : adalah bentuk kepedulian kita terhadap masalah yang dihadapi orang lain. ex: A : ah.. I got a bad exam! b : Poor you, don't be sad, failure is the beginning your success, right?
CS : Good Morning, Honda Motor’s Enterprise, Eki Speaking. Can I help you? G : Good Morning. I am Nana sumarna from Gobras. I would like to make a complaint about my car which ordered from your company.
CS : Yes, Please. What is the problem? G : Last week, I bought a car Honda Jazz which Green Color but which sent is black color
CS : Hmm,,, I am sorry, may be it’s mistake from our officers. G : Ok,,, Can I Change my car with green color sir?CS : Of Course. But I am Sorry Sir, now out of stock green color
G : Ohh,,, When will come stock new cars?CS : It will comes next week
G : All right sir, I am waiting until of car ready stock. Thank you so much CS : OK sir, You’re welcome
A : How a beautiful skirt!
B : Thanks a lot, that's sound good.
showing care : adalah bentuk kepedulian kita terhadap masalah yang dihadapi orang lain. ex:
A : ah.. I got a bad exam!
b : Poor you, don't be sad, failure is the beginning your success, right?