Question

Bardzo prosze o pomoc, muszę napisać scenariusz rozmowy, treść zadania brzmi:
''pracujesz jako członek obsługi klienta dla firmy.Klient podchodzi do ciebie ze skargą związaną z zakupionym przedmiotem firmy lub usługą, które były oferowane przez
firmę.uczeń ma do czynienia z sytuacją, zgodnie z polityką firmy wykazując
odpowiednie umiejętności komunikacyjne.''

Długość powinna być min, 1 strona.

Z góry dziękuję za wszelką pomoc i sugestie :)

Answer 1

Firma sprzedajaca szminki. Uwaga, w tym scenariuszu nie ma bledow.
Shop assistant: Good morning, Madam. How can I help you today? Client: Good morning. I have a complaint about this lipstick. S.A.: Oh, I’m sorry to hear that. What seems to be the problem with it? C: It washes off too quickly. The advertisement claims that this lipstick will stay on even during a meal. But when I put it on and then went out to dine, it smeared off. I looked terrible with lipstick all over my face. S.A.: I’m so sorry to hear that. I know this brand of lipstick well. And it’s very popular with the ladies. Nobody has ever complained about it before. Perhaps this one piece is faulty. Would you like to take another one of the same brand? C: I don’t trust this brand anymore. I want my money back. S.A.: I understand, Madam. We can certainly give you your money back. But maybe I could have you try this other lipstick. It’s by a different company. It’s guaranteed to stay on during meals. C: I don’t believe that that’s true. S.A.: I would be happy to demonstrate. I’ll apply the lipstick to my hand. I’ll wait 2 minutes, and then I’ll use a greasy lotion to wash it off. See? It stays on! C: Hmmm. It seems to work. I guess, I’ll give it a try. S.A.: Although this lipstick costs more than the one you are returning, I will give it to you at no additional cost. C: Well, thank you for your help. S.A.: You’re very welcome.